Frequently Asked Questions
Yes. We are a wholesale company which distributes to stores all over Canada. In order to view pricing and to order we require your registered business number. If you are not a business, we do have a retail website at www.dublinmercantile.com in which you can order from.
Click on the “Register” button on the top menu. You will be redirected to a page with a section that says “Registration“. All necessary information must be filled in and once complete click “Register“. Once your account is approved, you will be notified and are now able to log in and order.
Our minimum online or showroom order is $350.00
On orders with in stock items, during off seasons, we process the order within 2-3 business days + regular shipping time to you. If we are approaching or in our busy seasons, with in stock items, we provide a turn around time of 10 business days + regular shipping time to you. There are some items that we wholesale but do not stock. If your order contains such items, there is a 2-3 week waiting period.
All of our staff are very knowledgeable and helpful with any questions you may have. However, if the question requires a more in depth look, we will get back to you within 24 hours. You are more than welcome to contact us via phone or email. If you have to cancel your order and it has already been pulled and packed, you will be charged a restocking fee of 5-10% of your order total.
All and any claims must be sent to email@example.com (or click here to use our online claim form) accompanied with photo documentation within 10 business days. Please ensure you provide your store name, invoice number and attach the photo(s). The sooner you contact us, the sooner we can help. We do not accept returns on items. All sales are final.
Please do not discard of any product or packaging until our claims department has advised. Doing so may result in a forfeit of your refund/credit.