How do I place an order on your site?
Once on the dublindesign.ca website, you can click on the “log in” button in the top right hand corner. You will be redirected to a page with a section that says “Register“. All necessary information must be filled in and once complete click “Register“. Once your account is approved, you will be notified and are now able to log in and order.
Do I have to own a Business to register on your site?
Yes. We are a wholesale company which distributes to stores all over Canada. In order to view pricing and to order we require your registered business number. If you are not a business, we do have a retail website at www.dublinmercantile.com in which you can order from.
How long does it take for an order to get processed?
On orders with in stock items, during off seasons, we process the order within 2-3 business days + regular shipping time to you. If we are approaching or in our busy seasons, with in stock items, we provide a turn around time of 10 business days + regular shipping time to you. There are some items that we wholesale but do not stock. If your order contains such items, there is a 2-3 week waiting period.
Who do I contact if I have a question about my order?
All of our staff are very knowledgable and helpful with any questions you may have. However, if the question requires a more in depth look, we will get back to you within 24hours. You are more than welcome to contact us via phone, fax or email. If you have to cancel your order and it has already been pulled and packed, you will be charged a restocking fee of 5-10% of your order total.
If my order is incorrect or there is a problem with the order what do I do?
All and any claims must be sent to firstname.lastname@example.org (or click here to use our online claim form) accompanied with photo documentation within 10 business days. Please ensure you provide your store name, invoice number and attach the photo(s). The sooner you contact us, the sooner we can help.
What is your minimum order amount?
Our minimum online or showroom order is $175.00